Shipping policy
We offer a FREE next day delivery service to UK mainland on all orders over £150 UK mainland only.
Northern Ireland receive free delivery on orders over £250. These terms may vary from time to time.
Orders must be placed before 3pm to guarantee same day dispatch. We will always try our best to get your order delivered as soon as possible, even if ordered after this time. Saturday delivery is available at extra cost, please contact us for details.
NOTE: Web orders to highlands, islands and off-shore may carry an extra delivery charge. Orders through the website will be dealt with Monday to Friday, 9am until 4pm. Orders placed over weekends will be handled on a Monday for Tuesday delivery.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at leattuk@apico.co.uk
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at leattuk@apico.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at leattuk@apico.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, send an email to leattuk@apico.co.uk with the subject line "Return Request - *YOUR ORDER NUMBER HERE*". You will then receive a reply with a Leatt UK returns form attached. Please print out, complete the form and include it in the parcel. Please use the address provided on the form as the return address.
We will notify you once we have received and inspected your return.
There is no guarantee that your return will be accepted. You will be notified by email if your return is accepted or not.
If your return is accepted, we will advise on which address to use in your return. Please send the item WITH the printed returns form included.
Items sent back to us without first requesting a return will not be accepted.
Returned parcels that do not include the completed corresponding returns form will not be accepted.
Returns forms must be included in return and fully completed. Partially completed returns forms will not be accepted.
You can always contact us regarding any return questions at leattuk@apico.co.uk.
Please note responsibility of non-delivery and payment for return postage is with the sender.